Last updated: July 7, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Pep Launchpad website, storefront, and all related content, features, tools, products, and services (the “Services”). By accessing the Services, placing an order, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Research Use Only
All products sold by Pep Launchpad are intended strictly for laboratory and research use only. They are not drugs, foods, cosmetics, or dietary supplements, and are not intended for human or animal consumption, ingestion, injection, or any other in-vivo use. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition. Statements on this website have not been evaluated by the Food and Drug Administration or any equivalent regulatory body. See our Research Use Disclaimer for full details.
2. Eligibility & Buyer Qualification
By placing an order, you represent and warrant that:
- You are at least 21 years of age;
- You are a qualified researcher, or affiliated with a research institution, and are legally permitted to purchase and handle research materials;
- You will use all products solely for legitimate laboratory research purposes;
- You will handle, store, and dispose of all products per applicable laws, safety standards, and best laboratory practices; and
- The information you provide is accurate and complete.
We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of unauthorized use. We are not liable for losses arising from your failure to safeguard your credentials.
4. Orders & Acceptance
All orders are offers to purchase, subject to our acceptance. Placing an order does not guarantee acceptance or fulfillment. Every order is reviewed and must be manually approved by our customer support team before release for fulfillment. We may refuse, limit, cancel, or reduce any order for any reason, including suspected fraud, pricing or product errors, stock availability, or violation of these Terms. Availability shown on the storefront is not guaranteed at the time of order; if an item becomes unavailable, we will arrange a substitution, credit, or cancellation.
5. Pricing
Prices are listed in [CURRENCY] and subject to change without notice. Wholesale pricing tiers apply as displayed. In the event of a pricing error, we may cancel or correct the affected order, even after it is placed.
6. Payment
Payment is made through the manual methods offered at checkout (which may include Zelle, Cash App, and bank transfer). You agree to complete payment through the selected third-party platform per its terms. After payment, you must upload proof of payment, which is reviewed by an automated verification step and then manually approved before your order is released. Do not add notes or memos to your payment unless instructed; doing so may result in a refund and restriction of future orders.
All sales are final. Because payments are made manually and voluntarily through third-party platforms, chargebacks are not applicable. Attempting to reverse a completed manual payment may result in account suspension and forfeiture of future ordering privileges.
7. Shipping & Fulfillment
Orders are fulfilled after manual approval. Processing times, methods, and estimates are in our Shipping Policy. Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for delays, seizures, or losses in transit once handed to the carrier, including international customs handling.
8. Unboxing Video Requirement & Discrepancies
To be eligible for any discrepancy, damage, or missing-item claim, you must provide a continuous, unedited video of the package being opened, beginning before the sealed package is opened and recording the entire unboxing in one take. Claims without a qualifying unboxing video cannot be honored. Full requirements and claim windows are in our Refund & Discrepancy Policy.
9. Acceptable Use
You agree not to use the Services to violate any law; misrepresent your identity or eligibility; interfere with or disrupt the Services or their security; attempt unauthorized access; or use products in any manner inconsistent with these Terms or the Research Use Disclaimer. You are solely responsible for ensuring your purchase, possession, and use of any product complies with all applicable laws.
10. Intellectual Property
All content on the Services is owned by or licensed to Pep Launchpad and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.
11. Disclaimer of Warranties
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free.
12. Limitation of Liability
Research materials may be hazardous if handled improperly. You assume all responsibility for safe handling, use, and disposal. To the fullest extent permitted by law, Pep Launchpad and its owners, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues, arising from your use of the Services or any product. Our total aggregate liability for any claim will not exceed the amount you paid for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Pep Launchpad and its owners, officers, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or misuse of any product.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of [STATE/JURISDICTION], without regard to conflict-of-laws principles. Any dispute will be resolved in the courts located in [JURISDICTION], and you consent to their personal jurisdiction. [Optional: add an arbitration clause if desired.]
15. Changes to These Terms
We may update these Terms. The revised version will be posted with an updated “Last updated” date. Continued use after changes take effect constitutes acceptance.
16. Contact
Questions: support@pep-launchpad.com.